FAQ's
Product Use & Experience
1. Are Elyvra pads safe for sensitive skin?
Absolutely. Our pads are crafted with skin-loving, hypoallergenic materials that feel like a second skin. They're designed to be gentle, breathable, and free from harsh chemicals — perfect for sensitive skin.
2. How often should I change my pad or liner?
For your comfort and hygiene, we recommend changing your pad every 4–6 hours, and liners daily or as needed. If you're using them overnight, opt for our XXL+ high-absorbency pads for safe and restful sleep.
3. What makes Elyvra different from other brands?
Elyvra combines luxury, comfort, and care — something rarely seen in period products. From satin-soft surfaces to elegant, discreet packaging, we’ve reimagined hygiene as a form of self-respect, not just a routine.
4. Can I wear Elyvra products overnight?
Yes, our XXL+ pads are designed to offer longer protection and maximum comfort while you sleep. Breathable layers keep you fresh, while our rash-free design ensures you wake up feeling your best.
5. Are Elyvra products suitable for teenagers or first-time users?
Absolutely. Our products are gentle, easy to use, and perfect for girls and women of all ages. Whether it’s your first period or your hundredth, Elyvra is here to support you with comfort and dignity.
🌿 Ingredients, Sustainability & Safety
6. Are Elyvra pads biodegradable?
Yes, our pads are made using biodegradable materials where possible, and our packaging is eco-conscious. We’re committed to caring for your body — and the planet.
7. What materials do you use in your products?
We use breathable, dermatologically tested layers that are free from chlorine, parabens, and artificial fragrances. Only what’s safe, soft, and worthy of your skin.
8. Do your products contain any harmful chemicals?
Not at all. Elyvra products are crafted without harsh chemicals, toxins, or irritants. Because what goes next to your skin should always be safe and respectful.
9. Is your packaging eco-friendly?
Yes, our outer boxes and disposal bags are designed to be biodegradable, and we avoid unnecessary plastic wherever possible. Luxury can be beautiful and responsible.
10. Are Elyvra pads dermatologically tested?
Yes. Every Elyvra pad is dermatologically tested for safety, especially on sensitive skin. Our promise: comfort without compromise.
📦 Orders, Shipping & Customer Care
11. Where do you ship from?
We’re proudly based in India, and currently ship across the country. We’re working on going global soon — stay tuned!
12. How long will my order take to arrive?
Orders typically arrive within 5–7 business days, depending on your location. We’ll send you tracking details as soon as your order ships.
13. Can I return a product if it’s opened?
Due to hygiene standards, we cannot accept returns of opened products. If the item is damaged or incorrect, please reach out — we’re here to help.
14. What if I receive the wrong item or damaged packaging?
We’re so sorry if that happens. Please contact us within 7 days of delivery, and we’ll make it right — whether that means a replacement or refund (as applicable).
15. How can I get in touch with your team?
Reach us at concierge@elyvra.in or on WhatsApp. No bots — only real people who care about your comfort.